Great companies have a strong vision for the future. I am proud to have led many of them there by identifying game-changing growth and new business channel opportunities that have generated millions of dollars of new and incremental revenue. I am a performance-driven strategist successful in creating a compelling vision, identifying growth opportunities, building organizations, and delivering strong revenues and profits in the face of intense market competition. My success has been built upon my combined expertise in strategic development, technological advancement, process design, and team leadership. I have outstanding analytical, organizational, interpersonal and communication skills and am an expert in proactive change management.
Within a single season I brought two professional hockey teams, the Adirondack Frostbite (owned by ESPN SportsCenter anchor Steve Levy and NHL coach and TV analyst Barry Melrose) and the Richmond RiverDogs of the United Hockey League (UHL) to profitability. I produced a major Battle of the Bands mega event at the Richmond Coliseum incorporated into a hockey game and signed major sponsors including VH-1 Save the Music, Harley-Davidson and Sam Ash.
Provided sales leadership to MCI’s national and regional mega call centers during divestiture growing MCI into the second-largest long-distance provider in the U.S. and launched the iconic Friends & Family marketing campaign.
Prepared Cablevision of Connecticut for competition from Southern New England telephone (SNET) through retraining of its entire call center staff in sales and upselling creating a 55% upgrade penetration and an 18% revenue lift while rebranding its retail store locations to promote the launch of the Optimum digital cable TV, high speed Internet and home phone service products.
Led DSL.net, a leading provider of high-speed Internet access for SMBs, to exceeding its monthly and quarterly sales targets across a 3-year period while growing the sales team from 24 Account Executives to 100+
Increased net revenues 38% in less than 1-year for Grand Circle Travel, a $180M+ provider of escorted international travel while leading the company in its volunteerism mission earning a Certificate of Merit from City of Boston Mayor Thomas M. Menino “in recognition and appreciation of your outstanding contributions to the City of Boston and its residents.”
As Senior Leader, Staff Development, designed front-line leadership training and introduced a career development/pay for performance program. Created and facilitated self-directed work teams which enhanced the quality of service delivery and claims processing through improved quality assurance processes. Developed and implemented strategies and measurements for reducing the medical loss ratio and raising the profitability of service.
PUBLIC SPEAKING: Profiled in Sharing Ideas magazine, the leading publication for public speaking professionals.
EDUCATION: PhD in Marketing (Conferred with Award for Academic Excellence), Master’s Degree, Psychology/Statistics and Bachelor’s Degree, Magna cum Laude
Creativity Award recipient at the Association for Experiential Education’s 23rd International Conference at the Grand Geneva Resort & Spa in Geneva, Wisconsin.
• Featured in Boston Sunday Globe, Spotlight, Training & Development and profiled on ESPN2’s “Extreme Magazine” TV series for leadership and team building expertise
“(Garrison) demonstrated a consistent record of sales performance achievement and broke monthly and quarterly sales records. I recommend him without hesitation.” David F. Struwas, Chairman & CEO, DSL.net
“Garrison played a key role in our rapid growth. He achieved a 38% year-to-year net growth in corporate sales performance and saved the company $180,000 in telecommunications.” Mark Frevert, Executive Vice-President, Grand Circle Travel
“We were delighted that you were able to be a speaker for the Connecticut Business and Industry Association’s (CBIA’s) ‘Hiring for Today’s Workplace.’ Our members obtained great value from your comments, as evidenced by the engaged Q&A activity. We have received many positive responses. Clearly, your participation has provided tremendous benefit.” Mark D. Soyer, HR Counsel
“We feel very fortunate to have someone with your background and experience as a speaker. Your presentation will be a very valuable and memorable experience for the attendees.” Patricia Quinn, Connecticut Business & Industry Association
“Thank you so much for making the first statewide conference…a real success.” Donald W. Light, PhD, Director, U of Medicine and Dentistry of New Jersey
“On behalf of the Tri-State Conference Committee, your participation in the Community Support Conference…was an important part of its success.” Cathy Kuttner, Conference Coordinator, Community Health Law Project.”
“I want to ‘thank you’ for presenting your workshop at Social Workers’ Day. The evaluations we received indicated (that it was) excellent!” Nancy Silver Brown, President, National Association of Social Workers, Inc.
“Thank you for your fine presentation. There has been excellent feedback..I believe the information you shared will have a positive impact.” Frayda Froozan, Community Relations Specialist, Community Mental Health/Mental Retardation Center of Greater Scranton
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