Great companies have a strong vision for the future. I am proud to have led many of them there by identifying game-changing growth and new business channel opportunities that have generated millions of dollars of new and incremental revenue. I am a performance-driven strategist successful in creating a compelling vision, identifying growth opportunities, building organizations, and delivering strong revenues and profits in the face of intense market competition. My success has been built upon my combined expertise in strategic development, technological advancement, process design, and team leadership. I have outstanding analytical, organizational, interpersonal and communication skills and am an expert in proactive change management.
Featured on ESPN2’s “Extreme Magazine” TV show for leadership and team building
Garrison’s business achievements include:
Within a single season brought two professional hockey teams, the Adirondack Frostbite (owned by ESPN SportsCenter anchor Steve Levy and NHL coach and TV analyst Barry Melrose) and the Richmond RiverDogs of the United Hockey League (UHL) to profitability. Produced a major Battle of the Bands mega event at the Richmond Coliseum incorporating it into a hockey game which broke venue attendance records and earned new sponsors, including VH-1 Save the Music, Harley-Davidson and Sam Ash.
Provided sales leadership to MCI’s national and regional mega sales centers in New York, Texas, Arizona, Colorado and Iowa during divestiture growing MCI into the second-largest long-distance provider in the U.S. and launched the iconic Friends & Family marketing campaign.
Prepared Cablevision of Connecticut for competition from Southern New England telephone (SNET) through retraining of its entire call center and customer service staff in sales and upselling creating a 55% upgrade penetration, an 18% revenue lift and breaking PPV revenue records. Rebranded retail store locations to promote the launch of the Optimum digital cable TV, high speed Internet and home phone service products.
Led DSL.net, a leading provider of high-speed Internet access for SMBs, to exceeding its monthly and quarterly sales targets across a 3-year period while growing the sales team from 24 Account Executives to 100+
Increased net revenues 38% in 9-months for Grand Circle Travel, a $180M+ provider of escorted international travel. Led the company in its volunteerism mission earning a Certificate of Merit from City of Boston Mayor Thomas M. Menino “in recognition and appreciation of your outstanding contributions to the City of Boston and its residents.”
As Senior Leader, Staff Development, designed front-line leadership training and introduced a career development/pay for performance program. Created and facilitated self-directed work teams which enhanced the quality of service delivery and claims processing through improved quality assurance processes. Developed and implemented strategies and measurements for reducing the medical loss ratio and raising the profitability of service.
Profiled in Sharing Ideas magazine, the leading publication for public speaking professionals.
- PhD in Marketing (Award for Academic Excellence)
- Master’s Degree, Psychology/Statistics
- Bachelor’s Degree, Magna cum Laude
- Adjunct Professor:
- “Leadership” University of New Haven (West Haven campus)
- “Leadership” University of New Haven (New London campus)
- “Management & Organizations” University of New Haven
- “Diversity” Sacred Heart University
- “Business Communications” Asnuntuck Community College
Creativity Award recipient from the Association for Experiential Education